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Richard Curtis on Publishing in the 21st Century

Monday, October 26, 2009

The E-book Reader That Dare Not Speak Its Name

Do you know how to pronounce Scribd? Does it rhyme with "scribed"? Or "fibbed"? I've even heard it called "Scrib-dee".

How about Que, Plastic Logic's forthcoming e-book reader? Is it pronounced "Kay"? or "Cue"?

Next is the Flepia, Fujitsu's e-book reader. Is it Fleh-pia or Flee-pia?

Or the UK e-book reader called the Cool-er. As we recently wondered (see Another E-Book Reader with a Dumb Name), is that pronounced "color" (the device screen is black and white by the way)? Or do you pronounce it like the refrigerated water dispenser commonly found in business offices, suggesting it's cooler than the Kindle? Or maybe you come to a full glottal stop, thus: Cool. Er.

If I were a technology company investing millions of dollars to develop a device or service or product, it would make sense for me to ask a focus group to review it. And to make sure that focus group is stocked with people with dirty minds. Like Charles Curtis's.

Charles Curtis believes there is money to be made helping corporations avoid selecting embarrassing names for their products. He would call his service "Double Entendre Consulting". "The concept," he explains, "is this: say you're a startup with a company name, logo, slogan but you're nervous that
there's something hidden in it that will make you a laughingstock. So you pay my company a fee and I, along with my fellow gross-minded colleagues, will review your selections and tell you if they're clean or if they will become fodder for viral hilarity on the Internet."

For example? "If Kids Exchange had hired us, we would have informed them that their URL, kidsexchange.net, spelled out something very different from what they intended. Same goes for an outfit called Who Represents? Their URL is Whorepresents.com.

"This idea came up in college when I used to frequent a fast food joint that prided itself on making great salads. Unfortunately, their slogan was, 'The Original Salad Tossers'. If you don't understand why that's so hilarious, click here. When I went back there years later, the slogan on their napkins had changed, so perhaps someone had informed them that sickos such as myself were rolling on the floor every time we mentioned their slogan. And teabagging? The Republicans, should have consulted me before they began advocating that practice. Click here to learn why."

Full disclosure Number 1: I sired this person. Full disclosure #2: if he does go into the double entendre business I intend to become a serious investor, because I think there's a fortune to be made in exposing dumb names. Which leads us to The Nook.

Charles does not mention what he would have said to Barnes & Noble had they consulted with him about The Nook, BN.Com's newly minted and named e-book reader. But he might consider employing a blogger named Charissa, who wrote the following Open Letter to Barnes & Noble:
Dear Barnes & Noble,

What were you thinking?

Who on earth thought it would be a good idea to name you new E-Reader device the nook? I mean, really? Do you know anything about pop culture and slang from the last few decades? I would love to know what kind of focus groups you used to demo the name and marketing, or did you use focus groups at all? Because I don’t know who wouldn’t have told you this is a bad idea.

And did you even give a thought to what your booksellers are going to have to endure, answering questions about the nook(ie)? Not to mention all the jokes they’re going to be subject to. Trust me, there is an endless supply of nook jokes out there, from the innocent “nook, nook” jokes to more suggestive humor.

Not to mention the fact that within less than 24 hours of the nook’s announcement, some anonymous B&N employees have already begun re-writing Limp Bizkit’s “Nookie” in honor of the nook. Do you realize how obnoxious it is to have the words, “And you can take you Kindle and stick it up your…” stuck in your head all day long?

And it’s really bad that the device itself doesn’t even come out until the end of November and I’m already having trouble using the name in a sentence with a straight face. We still have more than a month of nook jokes to go.

I realize it’s too late to change the name now, but I really hope next time you’re a little more careful when selecting the name of something as monumental to the company as this device apparently is.

Sincerely,
A Concerned Citizen

PS – If you were to, say, give out free nooks to all your employees in an effort to encourage them to familiarize themselves with the device for customer questions, then I would be more than willing to forgive you for this minor naming indiscretion.
We wish the best of success to the makers of the Flepia, Que, Cool-er and Nook. They should be aware, though, that had they hired Double Entendre Consulting they might have avoided becoming, in the words of W. S. Gilbert, "a source of innocent merriment."

Richard Curtis, President of E-Reads (which is pronounced "Ee-Reeds", not "Eh-Reds")

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