E-Card Handouts at BEA Weigh Little But Promise Tons

Publishers Weekly reports that his year's Book Expo America looked and felt smaller than any in recent memory. Was it a predictable dip caused by the economy? Or the first shovelful of soil dug in the graveyard, as book industry prophet Mike Shatzkin recently speculated?

Notable in their scarcity were advance reading copies of forthcoming books being pushed by exhibiting publishers. Traditionally, experienced convention-crawlers line up at the gates early in the morning and, like Black Friday shoppers, the moment the green light is flashed they charge to booths with swagbags agape, scooping up any and every bound galley they can get their hands on whether they're seriously interested in the titles or not. This year, however, there were far fewer ARCs on display, as PW's Lynn Andriani reported, and trophy-hunters had to be satisfied with downloadable simulacra. But one of these has seized our attention and given it a good shake. "Traffic moved freely at the HarperCollins booth," writes Andriani, "where the publisher was giving out Symtio cards carrying digital versions of its galleys."

You might want to commit the word "Symtio" to your memory, as I suspect you will be hearing a lot about it in the near future. Craig Morgan Teicher, another PW reporter, explains it:

The concept: stores stock and sell Symtio cards, which are good for downloads of particular e-books or audiobooks from the Symtio site. Consumers can access the site only by entering the code from the card bought at a store, but once they're logged on, they can buy more books, and the purchases are credited back to the store where the card was bought, meaning retailers can make more sales following the sale of a single Symtio card.

Symtio was created by Verne Kenny for Zondervan, a religious imprint of HarperCollins. More than two dozen publishers and hundreds of retail locations signed up after market tests indicated strong support for the concept. We support it too: in theory it provides a critically important bridge between brick and mortar bookstores and the digital sphere.

The company's website details the operation:

Symtio is the easiest way to buy digital media in a retail store. Digital books, both eBook and audiobook, are released the same day as print books and available for immediate download. That means you’ll always be able to get the latest releases no matter how you choose to read them. Plus, we keep track of your purchases in a media footlocker. If your computer crashes or you accidentally delete your downloads, we’ve got backups that you can re-download at no extra cost.

Among the benefits users get when they create an account:

• A "Media footlocker" where you can store your Symtio purchases."Think of it as backup protection—your purchases are safe if your computer crashes or your hard drive fails."
• Re-download—"You can come back to symtio.com at any time and re-download your digital purchases.
• Order history—The service keeps track of your purchases and provides you with historical data such as date, time, cost and number of times you’ve downloaded your purchases.
• Product Gift Cards - "Giving a Symtio digital product card says you’ve thought about your gift, much as when you used to give bound books or music. While Symtio products have the feel and convenience of a gift card, the difference is that you’ve hand picked and purchased a specific product with the recipient in mind."
• DRM-free - To download an e-book, you select your device from a drop-down menu, then choose the appropriate file format. For audio you can use any MP3 player or supported media program to download digital products.

Of particular interest was the procedure for downloading e-books. Though not wireless, it is largely device-agnostic, and that includes (choirs of angels raise their voices) Macs.

Once a Symtio eBook is downloaded to your computer, transfer it to your digital media reader such as a Sony Personal Reader, PDA or personal computer as you would any other file. Or, if you prefer, you can read Symtio eBooks right on your Windows or Macintosh computer as long as you have a program that reads the format you purchased.

Supported hardware includes:

* Windows computer
* Macintosh computer
* Sony Reader Digital Book (PRS-505 and PRS-700)
* Amazon Kindle
* Palm based PDA or Smart Phone
* Windows Mobile based PDA or Smart Phone
* Symbian Smart Phone (Nokia and others)

Supported software includes:

* Adobe Digital Editions (.epub)
* Adobe Reader (.pdf)
* Mobipocket (.prc)
* Microsoft Reader (.lit)

Will consumers go for it? According to PW, they have done so in spades: Symtio sold "thousands of products in the first 10 weeks," Kenny told PW. “Not only were people finding the bestsellers but they were browsing to find the backlist."

"Retailers are obviously concerned about the loss of traffic to online stores,” Kenny, noted in the grandest understatement to come out of this year's BEA. “I thought, what could the consumer do inside a retail setting to buy digital content. Out of that grew the idea of Symtio.”

You can visit the firm's website and read up on the Symtio cards FAQ. The site also has a store locator. We entered our zip code a few others at random and for now the bookstores are pretty much all dedicated to Christian literature. But it's hard to believe the product will expand not just to other HarperCollins imprints but to other publishers as well.

And why limit the products to books and the stores to bookstores? Let your imagination soar. Mine is working overtime.

Richard Curtis

The Big Turnoff: Furor Over Kindle Audio Puts Random Between Rock and Hard Place

You shall not curse the deaf nor place a stumbling block before the blind.
Leviticus 19:14

I realize it's unfashionable to feel sorry for Random House, but I think they're getting the rotten end of the stick for a problem not of their making.

You'll recall that Amazon's initiative to convert the texts of Kindle e-books to speech generated a furious response from authors and publishers because of potential infringement on their reserved commercial audio rights. Under threat of legal action, Amazon backed off, leaving the decision to speech-activate Kindle texts up to content owners. Many publishers opted out. Random House was one of them.

Now, The Reading Rights Coalition, representing more than 15 million visually challenged Americans, has censured Random House for denying audio service to its constituents. "When Random House turned off the text-to-speech function on all of its e-books for the Kindle 2," declared Dr. Marc Maurer, President of the National Federation of the Blind, "it turned off access to this service for more than 15 million print-disabled Americans. The blind and other print-disabled readers have the right to purchase e-books using this service with text-to-speech enabled. Blocking text-to-speech prohibits access for print-disabled readers and is both reprehensible and discriminatory." Maurer was joined by executives of Lighthouse International, American Association of People with Disabilities, National Spinal Cord Injury Association, American Council of the Blind and other organizations in denunciations of Random. A petition is being circulated.

It would be unspeakably callous to disregard the needs of the blind and reading-disabled. And that's the point: book publishers have always been in the vanguard of industries sensitive to the needs of the visually challenged. Language guaranteeing to them free access to published books is a standard feature of every book contract I have ever seen. A recent Random House contract says, "Random House shall have the right to grant transcription or publication rights in any Work in Braille or other non-book formats specifically for the visually impaired without charge." The subsidiary rights grant in a HarperCollins contract on my desk grants Harper "Braille, large-type and other editions for the handicapped (the Publisher may grant such rights to recognized non-profit organizations for the handicapped without charge and without payment to the Author)." I'm ready to bet that every one of the thousands of contracts in our agency's files has similar language.

I don't think the leadership of the Reading Rights Coalition is doing its members a favor by attacking publishers, who have been victimized by Amazon/Kindle's audio initiative just as severely as the visually impaired. There is a line between a function intended for the disabled and one designed for fully sighted and literate. Amazon's aggressive step across that line put publishers on the horns of a cruel dilemma: by withholding audio rights from Kindle they deny service to a genuinely needy population; but by enabling Kindle's audio feature they deprive legitimate copyright holders of the opportunity to exploit a commercial right. They also incur liability: a publisher can be sued by authors whose commercial audio rights had been given away to Amazon. And because that threat of liability is ever-present to Random House and its brother and sister publishers, it's not likely that petitions or humanitarian appeals (including to President Obama) will gain any traction.

What's the answer? We must come up with a voice-enabling technology expressly targeted to the handicapped, and segregate it from commercial audio. That's not a job for publishers. It's a job for technologists, and we wish them godspeed in solving the problem.

Amazon should be in the forefront of those supporting such an initiative, because there are 15 million visually impaired individuals ready to buy a device that serves them what they need and are entitled to. If Amazon doesn't or can't do the job - well, there are a lot of e-book devices coming on stream, and the one that solves this audio dilemma will have a huge advantage and a ready-made market.

For the Coalition's full statement click here.

Pictured: The HumanWare VictorReader Stream digital-audio player for the blind.

Richard Curtis